@matthew Other than an empty G+ account, the YouTube account you are talking about (https://www.youtube.com/user/mscynergie/about) doesn’t seem to have any contact details listed. So not sure how I would even try.
If other people (with a. more time and b. more YouTube knowledge) want to try and reach out, go for it, I guess.
I wouldn’t pay too much mind to language skills. This is the internet after all. English isn’t my first language either. And you can always link people to this thread if you do not feel like explaining the entire thing.